ADA Notice

Notice of Nondiscrimination

voluntasOS is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying relevant accessibility standards.

Our Commitment

We are committed to providing equal access to our platform and services for all users. This includes:

• Making our platform usable with assistive technologies
• Following Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
• Testing with screen readers and other assistive devices
• Providing keyboard-accessible navigation
• Ensuring adequate color contrast and readable fonts
• Responding promptly to accessibility concerns

Requesting Accommodations

If you need a reasonable accommodation to access our platform or services, please contact us:

• Email: accessibility@voluntasos.com
• Contact Form: Request Accommodation
• Response Time: We will respond within 2 business days

Examples of Accommodations

We may be able to provide:

• Alternative formats for documentation (plain text, large print)
• Assistance with account setup or configuration
• Extended time for responses or actions
• Alternative communication methods
• Clarification of instructions or error messages

Reporting Accessibility Barriers

If you encounter an accessibility barrier while using voluntasOS, please let us know immediately. Your feedback helps us improve accessibility for all users.

What to Include in Your Report

• The specific page or feature where you encountered the barrier
• A description of the issue and what you were trying to do
• The assistive technology, browser, and device you were using
• Your contact information so we can follow up

Our Response Process

1. Acknowledgment: We will acknowledge your report within 2 business days
2. Investigation: We will investigate the reported issue and determine the scope
3. Resolution: We will work to resolve accessibility barriers in a timely manner
4. Follow-Up: We will notify you when the issue has been addressed

Accessibility Coordinator

For questions or concerns related to accessibility, you may contact our Accessibility Coordinator:

• Email: accessibility@voluntasos.com
• Subject Line: "ADA Accommodation Request" or "Accessibility Concern"

The Accessibility Coordinator is responsible for:

• Coordinating accessibility improvements across the platform
• Responding to accommodation requests
• Investigating accessibility complaints
• Ensuring ongoing compliance efforts

Third-Party Services

voluntasOS integrates with some third-party services (payment processing, hosting, etc.). While we select vendors that meet accessibility standards, we cannot guarantee the accessibility of all third-party services. If you encounter accessibility issues with a third-party service, please contact us so we can work with the vendor.

Customer Responsibilities

If you use voluntasOS to deploy widgets or scripts on your website, please note:

• You remain responsible for the accessibility of your website
• You must ensure your website complies with the ADA and applicable laws
• You should test any scripts or features for accessibility before deployment
• You are responsible for responding to accessibility concerns from your users

voluntasOS provides tools for UX enhancement but does not guarantee ADA compliance for customer websites.

Formal Complaints

If you believe that you have been discriminated against on the basis of disability, you have the right to file a complaint with:

Internal Complaint Process

First, we encourage you to contact our Accessibility Coordinator at accessibility@voluntasos.com. We are committed to resolving concerns informally whenever possible.

External Complaint Options

You also have the right to file a complaint with external agencies:

• U.S. Department of Justice
  Civil Rights Division
  950 Pennsylvania Avenue, NW
  Washington, DC 20530
  ADA Information Line

Related Resources

For more information about our accessibility practices, please see:

• Accessibility Statement - Detailed information about our accessibility features
• Contact Us - General contact form for all inquiries
• Privacy Policy - How we handle your personal information