Language Access Statement

Language Assistance Services

voluntasOS is committed to providing meaningful access to our services for individuals with limited English proficiency. We strive to ensure that language is not a barrier to accessing our platform and support.

Available Language Services

Primary Language

voluntasOS currently operates primarily in English. Our platform interface, documentation, and support materials are available in English.

Translation Assistance

We can provide assistance in other languages upon request, including:

• Document translation for key platform information
• Multilingual email support (response times may vary)
• Phone interpretation services for complex inquiries
• Translated versions of important notices and policies

Requesting Language Assistance

How to Request

To request language assistance, please:

1. Contact us via email at support@voluntasos.com or use our contact form
2. Indicate your preferred language
3. Describe what assistance you need
4. Provide your contact information

Response Time

We will acknowledge your request within 2 business days and work to provide the requested assistance in a timely manner. Complex translation requests may take longer depending on the scope.

Multilingual Widget Support

The voluntasOS widget deployed on customer websites supports multilingual configurations. Website owners can:

• Customize widget text in any language
• Configure multiple language versions
• Automatically detect visitor language preferences
• Provide language selection options

Documentation for multilingual widget setup is available in English. If you need assistance configuring your widget in another language, please contact our support team.

Common Language Notices

Below are notices in commonly spoken languages indicating that language assistance is available:

No Cost for Language Services

Language assistance services are provided at no additional cost to voluntasOS users. We believe that language should not be a barrier to accessing our platform and support.

Translation Accuracy

While we strive to provide accurate translations, please note:

• Translations are provided for informational purposes
• In case of any discrepancy, the English version of our terms, policies, and documentation shall prevail
• Machine translation may be used for initial communications, with human review available upon request
• Technical terminology may not have exact equivalents in all languages

Customer Responsibilities

If you use voluntasOS on your website and serve visitors who speak languages other than English:

• You are responsible for translating your widget text and policy documents
• You should ensure translations are accurate and legally appropriate
• You must provide language assistance to your own website visitors
• We can assist with widget configuration but cannot provide legal translation services

Future Language Support

We are continuously evaluating opportunities to expand language support based on:

• Customer demographics and needs
• Market demand and usage patterns
• Regulatory requirements
• Resource availability

If you have specific language needs or suggestions for language support improvements, please contact us at feedback@voluntasos.com.

Complaints and Concerns

If you believe you have been denied meaningful access due to language barriers, or if you have concerns about the quality of language assistance provided, please contact:

• Email: support@voluntasos.com
• Subject: "Language Access Concern"
• Contact Form: Language Access Form

We will investigate all concerns and work to resolve them promptly.

Related Resources

• Accessibility Statement - Information about accessibility features
• Contact Us - General contact form
• Privacy Policy - How we handle your information